Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We strive to deliver your orders as quickly as possible. Here’s what you can expect:
- Within India: Your order will reach you within 5 to 10 business days.
- International Orders: Deliveries outside India may take up to 30 days, depending on your location and customs clearance processes
Creating an account with RatpacCheck is simple and quick! You can do it in two ways:
Visit Our My Account Page
- Go to My Account.
- Fill in your details and follow the steps to set up your account.
During Checkout
- When placing your order, tick the checkbox for Create Account on the checkout page.
- Your account will be created automatically using the details you provide during checkout.
Having an account allows you to manage orders, track deliveries, and enjoy a smoother shopping experience!
To change your shipping address, please contact us before your order status changes from “Processing” to “Shipped”.
- Email Us: Reach out to our support team at support@ratpaccheck.in.
- Provide Details: Include your order number and the updated shipping address to ensure a quick update.
Please note that once the order is marked as “Shipped,” we may no longer be able to modify the shipping address.
Thank you for your cooperation!
We keep you informed throughout your order’s journey!
- Order Updates: You will receive timely updates on the status of your order via email.
- Tracking Link: Once your order is shipped, we will send you the tracking link directly to your email, so you can easily track your package.
No, we do not store any payment method information. However, if you choose to allow the payment aggregator to store your data during the payment process, they will retain it. We do not have access to or store any of your payment information.
Your privacy and security are very important to us, and we ensure that all transactions are handled securely
Yes, the prices you see on the product page already include all applicable taxes, including Goods and Services Tax (GST). We do not charge any extra fees at checkout.
Shop with confidence, knowing the price you see is the price you pay!
Currently, we are shipping products within India only. However, if you would like to receive your order in another country, please reach out to us at support@ratpaccheck.in.
One of our Customer Relationship Managers will get in touch with you to assist in processing the international shipment.
Thank you for your understanding, and we’re here to help!
Yes, if you place multiple items in a single order, all items will be shipped together in one package. We pack each order as a single package to ensure the best possible shipping experience.
If you have any special requests or questions, feel free to reach out to us!
If you need to swap an item
Returns and Exchanges
We offer a 3-day return policy for defective or damaged products only. To ensure smooth processing, please follow these steps:
- Record a Video: While opening your package, make sure to record a video showing the condition of the product. This video will serve as proof of damage or defect.
- Contact Us Within 3 Days: Reach out to us within 3 days of receiving the product if it is defective or damaged.
- Without Proof: Please note that without the video proof, we will not be able to process a return, refund, or replacement.
We appreciate your understanding and cooperation!
We assure you that we only send the items as per your order. Before contacting us, please check your order details on your My Orders page to confirm the items you purchased.
If you are sure that you received the wrong item, please contact us at support@ratpaccheck.in, and we will resolve the issue as quickly as possible.
Thank you for your understanding!
If you notice that the product is damaged during the delivery process, please reject the delivery from the delivery person and inform us immediately at support@ratpaccheck.in. We will address the issue as quickly as possible.
If you didn’t notice any damage while accepting the delivery, please record a video while opening the package. Send the video to support@ratpaccheck.in so we can investigate the matter and arrange a replacement for you.
Your satisfaction is important to us, and we are here to help resolve any issues promptly.
If you need assistance, feel free to contact us at support@ratpaccheck.in. Our team will respond to your inquiry within 24 to 48 hours.
We’re here to help and ensure your experience with RatpacCheck is seamless!
To change your shipping address, please contact us before your order status changes from “Processing” to “Shipped”.
- Email Us: Reach out to our support team at support@ratpaccheck.in.
- Provide Details: Include your order number and the updated shipping address to ensure a quick update.
Please note that once the order is marked as “Shipped,” we may no longer be able to modify the shipping address.
Thank you for your cooperation!
Yes, you can cancel your order by contacting us at support@ratpaccheck.in before it has been shipped. Once the product is shipped, we are unable to accept any cancellation requests.
Please contact us as soon as possible if you wish to cancel or modify your order!